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How We Handle Your Information

We collect account identifiers, payment records from bKash, Nagad and Rocket transactions, device data when you open the lobby, and session logs to keep your wallet secure. You control what stays visible and what gets deleted.

Payment recordsDevice fingerprintsSession logsContact preferencesWithdrawal history
tk3666 How We Handle Your Information
DATA HANDLING

What We Do With Account Information

We encrypt payment details when you deposit through bKash, Nagad or Rocket, and we store withdrawal instructions separately from login credentials. Below are the four areas visitors ask about most when they check how their data moves through the platform.

Payment Records

We log the timestamp, amount and payment method for every deposit and withdrawal. bKash, Nagad and Rocket transaction IDs are kept for reconciliation and dispute resolution. Card numbers are never stored in full; we keep only the last four digits.

Device Fingerprints

When you open the lobby on a new phone or browser, we record the operating system, screen size and IP address to detect account sharing and prevent bonus abuse. These fingerprints stay in our logs for twelve months.

Cookies and Tracking

We place session cookies to keep you logged in and preference cookies to remember language and layout choices. We do not use third-party advertising trackers. You can clear cookies in your browser at any time without losing your account.

Data Retention and Deletion

Transaction records stay in the archive for seven years to meet financial-record requirements. Session logs and device data are deleted after twelve months. When you close your account, we anonymise your profile within thirty days unless a pending dispute requires us to keep identifiable records longer.

PRIVACY CONTACT

How to Reach Us About Data Requests

If you want to see what we hold, correct an error, or ask us to delete your records after account closure, reach our support team through any of the paths below. Expect a reply within one business day for most inquiries.

Live Chat Open the chat bubble in the lobby footer or account menu. Our team will verify your identity with your registered mobile number before exporting or deleting data records.
Email Ticket Send your request to the support address shown in your account dashboard. Include your username and registered phone number so we can match the account without asking for extra proof.
Account Settings Log in, open Settings, then Privacy Controls. You can download a JSON export of your transaction history, update communication preferences, or submit a deletion request directly from that screen.

Questions About Your Data Rights

We collect your mobile number, email address if you provide one, username, password hash, date of birth for age verification, and the payment details you enter when depositing through bKash, Nagad or Rocket. We also log your IP address and device type each time you visit the lobby.

Yes. Log in, open Settings, then Privacy Controls and click Export My Data. You will receive a JSON file containing your transaction history, session logs, device fingerprints and communication preferences within a few minutes. Large accounts may take up to one business day.

We keep deposit and withdrawal transaction records, including bKash, Nagad and Rocket references, for seven years to meet financial-record standards. Session logs and device fingerprints are deleted after twelve months unless you request earlier deletion through the Privacy Controls screen.

Game providers receive your username and bet amounts to track rounds and settle payouts, but they do not see your real name, phone number or payment details. Payment processors see the transaction amount and your bKash, Nagad or Rocket account identifier to route funds, nothing more.

When you request account closure through Settings or support, we anonymise your profile within thirty days by removing your name, phone number and email. Transaction records stay in the financial archive for seven years with only an account ID, no personal identifiers.

Log in, open Settings, then Communication Preferences. Uncheck the boxes for promotional SMS, email and in-lobby pop-ups. You will still receive transactional messages about deposits, withdrawals and security alerts; those cannot be turned off while your account is active.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.